Support

Let’s get you
where you need to be.

Product questions, setup guidance, and a direct way to reach our team.

Contact support ↗Key setup

How can we help?

01 / PRODUCTS

Find the right information.

Explore a product’s description and design imagery, or ask about availability before making plans.

Explore products →

02 / SETUP

Get connected.

Keep your key attached and your host awake. Never format your key or share a pairing code to troubleshoot a connection.

Read setup guidance →

03 / YOUR QUESTION

Tell us what happened.

Include the product, device, app version, and error message. Leave out passwords and personal information you do not need to share.

Send a support request →

Frequently asked questions.

Can I buy through this website?

Online checkout is not open yet. You can explore the collections and contact us about availability. We do not collect payments through these pages.

Are the product images photographs?

Product pages identify design previews, cover artwork, and brand imagery. A preview is not a promise of finished stock or final production specifications.

Where does my support request go?

It is saved directly to the private SoLo team inbox on our own server. A successful submission gives you a reference number.

What should I do if my key is not connecting?

Check that the correct key is attached, the host is awake, and the key software is running. Keep pairing codes private. Send the exact error through the support form if you need help.

Can Elaine help?

Elaine answers public company and product questions. She does not place orders or view support messages in this public chat.

Ask Elaine →

What about shipping and returns?